Welcome to the Queue Management System, a modern and efficient digital solution designed to revolutionize customer service operations across various industries. This comprehensive web-based application replaces traditional paper ticketing and manual queue management with an intelligent, automated system that streamlines customer flow and enhances service delivery. Built with cutting-edge web technologies, our system provides real-time queue monitoring, instant updates, and a seamless experience for both service staff and waiting customers—ensuring organized operations and reduced wait times in busy environments.

Our Queue Management System offers a robust set of features including automated queue number generation, multi-counter support, real-time public displays, and comprehensive analytics. The system’s responsive design ensures optimal performance on all devices, while its intuitive interface requires minimal training for staff adoption. With professional animations, audio notifications, and live queue tracking, we provide an engaging customer experience that reduces perceived wait times and improves overall satisfaction. Whether you're managing a bank branch, healthcare facility, government office, or retail establishment, this system adapts to your unique requirements while maintaining efficiency and professionalism throughout the customer journey.

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Key Features:

• Modern responsive design with Tailwind CSS for optimal viewing on all devices

• Real-time queue updates without page refresh using JavaScript Fetch API

• Automated queue number generation with service-type prefixes

• Interactive public display screen with animations and sound notifications

• Multi-counter support with service type assignments

• Comprehensive queue management actions (call, complete, cancel)

• Real-time statistics and performance metrics dashboard

• Professional public display with scrolling marquee and visual effects

• Audio notifications for new customer calls

• Waiting queue ticker display for enhanced customer experience

• Average wait time estimation algorithm

• Recent call history tracking

• Counter status monitoring (online/offline)

• Service type categorization and management

• Daily queue analytics and reporting

Technologies Used:

• PHP 7.4+ for server-side logic and API endpoints

• MySQL for data storage and queue management

• JavaScript (ES6+) for dynamic frontend interactions

• Tailwind CSS for modern, responsive UI design

• Font Awesome for professional icons

• HTML5 for semantic structure

• CSS3 with advanced animations and gradients

• PDO for secure database interactions

• Fetch API for asynchronous data updates

• JSON for data exchange between frontend and backend

How to Use:

1. Access the admin dashboard via index.php for queue management

2. Open display.php on a public screen for customer viewing

3. Add new customers by filling the form with name and service type

4. Generate queue numbers automatically with service-specific prefixes

5. Call customers to counters using the Call action button

6. Mark customers as Completed when service is finished

7. Cancel queue numbers when customers leave without service

8. Monitor real-time statistics on the dashboard

9. View the public display for current serving numbers and queue status

10. System auto-refreshes every 10 seconds (admin) and 5 seconds (display)

11. Use keyboard shortcut R to manually refresh the public display

12. Configure company name and welcome message in database settings

13. Manage multiple service counters with different service types

14. Track daily performance metrics and queue analytics

Sample Screenshots of the Project:

Admin Page

Display Page

How to Run?

• Download and Install XAMPP.
• Download the provided source code zip file.

Note: The  database is included on the provided zip file.

Installation/Setup:

• Create a  database named "queing_system" in  phpMyAdmin  MySQL.
• Extract the provided source code to the htdocs folder.
• Import the provided  SQL file into the created  database.
• Open your browser with the link "http://localhost/queue-management-system/".

Video Demonstration for Installation/Setup:

In conclusion, the Queue Management System represents a significant advancement in customer service technology, providing organizations with a powerful tool to optimize operations, enhance customer satisfaction, and modernize their service delivery approach. By seamlessly integrating efficient queue management with real-time monitoring and engaging visual displays, this system not only streamlines administrative processes but also transforms the waiting experience for customers. Its scalable architecture and user-friendly design ensure that businesses of all sizes can implement this solution to reduce wait times, improve service efficiency, and deliver a more professional and organized customer service environment that meets the demands of today’s fast-paced world.