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Help Desk System Using PHP/MySQLi with Source Code


This Help Desk System is an automated system that is made of PHP/MYSQLi. This system can help you solve the problem of your devices with ease. It also has the capability to find an agent to solve your problem about the software when installing updates and etc. This system contains the help desk master that can accommodate all clients and it can refer the complaint to any department. See the following features below to know more about the system.


  • Manage ClientsTicket
  • Manage Categories
  • Manage Users
  • System Settings
  • Generate CSV Reports
  • Login and Logout

This project can also be used in a company. For example, in a company that has many departments and many employees almost all of the employees are using a laptop or desktop and uses other hardware such printers and scanner. The IT Department of the company is the department that is in charge to maintain devices. By the use of this system, the employees' concerns or complaints will be more organized and the IT Department will monitor in the system if there's a concern from other departments who needs assistance from the IT Department.

How to Run


  • Download and Install any local web server such as XAMPP/WAMP.
  • Download the provided source code zip file. (download button is located below)


  1. Open your XAMPP/WAMP's Control Panel and start the "Apache" and "MySQL".
  2. Extract the downloaded source code file.
  3. If you are using XAMPP, copy the extracted source code folder and paste it into the XAMPP's "htdocs" directory. And If you are using WAMP, paste it into the "www" directory.
  4. Browse the PHPMyAdmin in a browser. i.e. http://localhost/phpmyadmin
  5. Create a new database naming "thesis_tmsticket".
  6. Import the provided SQL file. The file is known as "thesis_tmsticket.sql" located inside the extracted source code folder.
  7. Browse the Electronic Medical Records (EMR) System in a browser. i.e. http://localhost/ticketdesk-master

Sample User Credential

Username: [email protected]
Password: Janobe1


That's it!. I hope this project will help you with what you are looking for and I hope also you will find/learn something for your future project. Explore more on this website for more FREE PROJECT SOURCE CODE and TUTORIALS.

For more information about the system. You can contact me @ Email – [email protected] Mobile No. – 09305235027 – TNT Or feel free to comment below.


Note: Due to the size or complexity of this submission, the author has submitted it as a .zip file to shorten your download time. After downloading it, you will need a program like Winzip to decompress it.

Virus note: All files are scanned once-a-day by for viruses, but new viruses come out every day, so no prevention program can catch 100% of them.


1. Re-scan downloaded files using your personal virus checker before using it.
2. NEVER, EVER run compiled files (.exe's, .ocx's, .dll's etc.)--only run source code.

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