Classified Application

This application is used for record service request for various services like Electric, plumber, HVAC, AC Sales & Maintenance etc. Customer can book these services and then administrator can arrange services and keep track the service.

1. User Management:
   • User Registration
   • User Login
   • Forgot User Id
   • Forgot Password
   • Reset Password
2. Choose Service Type
3. Register Complaint (Same layout for different services) (User can give preferred date time for technician visit)
4. GPS- Locating user location when Registering Complaint
5. Google Maps- User can input Address and App will locate the location on Google Maps
6. My Complaints
   • List old complaints (Filters like last x months/resolved/open)
   • View Complaints details (Taping of any complaint in above list will show all details)
   • Complaint Lifecycle- Status (Open/Assigned/Appointment Scheduled/Awaiting customer
   • feedback/Resolved/Closed)
   • Appointment schedule-Scheduled Time (Date/Time when technician will arrive. For
   • Closed complaints it will be Date/Time Technician closed Complaint)
   • No reschedule allowed by user in system
7. Ratings- Rate Technician (For closed complaints. Admin can configure time window for which rating will be open post complaint is resolved)
8. Reviews- Write review (For closed complaints. Admin can configure time window for which rating will be open post complaint is resolved. User can write brief review when rating)
9. Payment Gateway Integration (2 factor authentication)
10. Sales enquiry
11. System generated email notifications
    • Welcome email
    • Complaint registration conformation email
    • Complaint assignment email
    • Appointment scheduled/rescheduled email
    • Complaint Quotation email
    • Complaint resolution confirmation email
    • Password reset confirmation email
    • Userid reset confirmation email
    • Sales enquiry thanks email
12. Advertisement platforms integration (if there is plan for this)
13. About
14. Help